Help & Support

Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, reach out to our support team.

General

About Acadcy

Acadcy is an online academic platform that provides syllabus-aligned study notes, video lessons, timed mock tests, and verified past questions for Nigerian examination programs like JUPEB, JAMB, WAEC, NECO, and more.
Our JUPEB program is currently live with full study notes, video classes, mock tests, and past questions. Support for JAMB/UTME, IJMB, WAEC, NECO, GCE, and Post-UTME is actively being developed and will launch soon.
All our study materials are created and reviewed by experienced tutors and subject experts who are familiar with the official syllabus and examination standards for each program.
Pricing & Plans

Billing & Subscriptions

Yes! Our free plan gives you full access to study notes, past questions, and mock tests. No credit card is required to sign up. You only pay if you choose to upgrade to the Premium plan for video notes, analytics, and priority support.
Both plans give you the same Premium features. The annual plan costs ₦25,000/year instead of ₦2,500/month — that's a discount of 2 months (you pay for 10 months and get 12). It's the best value if you're committed to long-term study.
Absolutely. You can cancel your Premium subscription at any time. You'll continue to have access to Premium features until the end of your current billing period. After that, your account reverts to the free plan.
Study & Features

Using the Platform

Our mock tests simulate real exam conditions with timed questions, auto-scoring, and instant feedback. You'll see your score, accuracy breakdown, and areas that need improvement — helping you study smarter, not harder.
Yes! Acadcy is fully responsive and works on any device — phone, tablet, or desktop. You can study anywhere, anytime with just a browser and an internet connection.
Yes. Every past question on our platform is sourced from official examination papers and verified by subject experts. Solutions include step-by-step workings and examiner marking schemes where applicable.
We cover all core subjects across Sciences, Social Sciences, and Arts for each supported examination program. The subject list varies by program — check our Services page for full details on what's available for your exam.
Support

Getting Help

You can reach us through our Contact page, send us an email, or message us on WhatsApp. Premium plan members receive priority support with faster response times.
We appreciate your help in keeping our content accurate! Use the Contact page and select "Feedback" as the topic. Our content team reviews every report and makes corrections promptly.
Still Have Questions?

Can't find what you're looking for?

Our team is always happy to help. Reach out and we'll get back to you as soon as possible.